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Shipping Policy

Thank you for shopping with us! We want to make your shopping experience as smooth as possible. Please read through our shipping policy to understand how we handle orders and deliveries.

1. Processing Time

Orders are typically processed within1-3 days. Business days do not include weekends or holidays. You will receive a notification once your order has been processed and shipped.

2. Shipping Times

Shipping times vary based on your location and the shipping method chosen. The estimated delivery time is as follows:

  • North America: 7-10 days

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    Europe: 10-15 days

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    Australia/New zealand: 10-15 days

  • Other regions: Please contact us for specific shipping time estimates.

Please note that delivery times may vary depending on the carrier and your location.

3. Shipping Rates

Shipping rates are calculated based on your order’s weight, destination, and the shipping method selected. You can view your shipping options and rates at checkout before completing your purchase.

  • Free Shipping: We offer free shipping on orders over USD35.

  • International Shipping: Shipping fees for international orders will be calculated at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the status of your shipment on the carrier's website.

5. Shipping Restrictions

  • We currently ship to North America,Europe,Oceania. If your country or region is not listed, please contact us at hello@vindeedlamps.com to inquire about international shipping options.

  • We do not ship to South America，Africa.

6. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses. If there is an issue with your address, please contact us immediately at hello@vindeedlamps.com

7. Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply in the destination country. These fees are not included in the shipping cost and are assessed by the local customs office.

8. Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact us immediately at hello@vindeedlamps.com. We will assist you in filing a claim with the shipping carrier and resolving the issue. Please note that we are not responsible for any damages or losses that occur after the package has been handed over to the carrier.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at hello@vindeedlamps.com.